Refund policy
Returns, exchanges and refunds.
30-day returns
You may return unopened products within 30 days of delivery for a full refund of the purchase price. For hygiene reasons, cosmetic products that have been opened or unsealed cannot be returned unless they are defective.
How to return a product (RMA required)
Contact customer service at support@solara-skincare.com or 1 (800) 853-9660 with your order number to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number cannot be processed. Write the RMA number on the outside of the shipping package and send the product to the return address below.
Return Address:
Fulfillment Hub USA LLC
3450 NW 115th Ave
Miami, FL 33178
Email: info@fulfillfasthubusa.com
Refunds
Refunds are issued within 14 days of our receiving and inspecting the returned products, to the original payment method. Original shipping was free; return shipping is the customer's responsibility unless the return is due to our error or a defective product.
Damaged or incorrect items
Report any damaged or incorrect item within 48 hours of delivery, with photos. We will send a replacement or issue a full refund, return shipping included.
Cancellations
Orders can be cancelled free of charge until they are handed to the carrier. Contact us as soon as possible if you need to cancel.
On every order, with no minimum and no conditions.
Unopened products can be returned within 30 days of delivery.
Visa, Mastercard, Apple Pay and Google Pay.
Email support@solara-skincare.com · Monday to Saturday, 9am-7pm EST.